Our Services

Working International Visas Ltd (“Working In” “we”, “us” or “our”) provides immigration advice, assistance and services to employers and individuals (“Services”).

VisaTrack, available at www.visatrack.co.nz (the “Website”), is an online platform used and managed by Working In, to record, hold and track information. This VisaTrack Privacy Policy relates specifically to personal information collected, stored, used and transferred in connection with VisaTrack and should be read together with our general Privacy Policy available at https://workingin.nz/privacy-policy/.

The Services that Working In provides include:

• Working In assists with the advice, preparation and lodgement of applications, and uses the Website to record, hold and access client information.

• Working In provides visa-tracking services to employers through the Website, by recording and tracking immigration information related to their company and employees.

Privacy statement

Working In is committed to protecting the privacy and security of the personal information held on the Website.

This statement covers all information collected by Working In and held in connection with the Website from all sources and in all formats.

The Privacy Policy explains our data collection, processing and storage practices and your rights with respect to your personal information when using our Services in connection with the Website.

For more information about your rights in relation to your personal information please refer to our general Privacy Policy.

Storing information

Working In has a legal obligation to protect any personal information we collect from you.

Working In ensures that the information it holds is protected by such security safeguards as are reasonable in the circumstances to take to safeguard against loss; unauthorised access, use, modification or disclosure, and other misuse of personal information collected.

Working In has obligations to protect your privacy under the Privacy Act 2020 and the Licensed Immigration Advisers Code of Conduct 2014.

The Privacy Commissioner’s website has more information on the privacy laws in New Zealand.

You can contact the Privacy Commissioner at:

Office of the Privacy Commissioner
PO Box 10094
Wellington 6143
enquiries@privacy.org.nz

Licensed Immigration Advisers of Working In, and any other persons engaged by the adviser, also have an obligation under the Licensed Immigration Advisers Authority Code of Conduct to preservethe confidentiality of a client, except in the following circumstances:

• with the client’s written consent; or

• if making a complaint to the Immigration Advisers Authority relating to another adviser or reporting an alleged offence under the Immigration Advisers Licensing Act 2007; or

• for the administration of the Immigration Advisers Licensing Act 2007; or

• as required by law.

Information is held and managed in accordance with the Licensed Immigration Advisers Code of Conduct 2014, and held for as long as is required for the purposes for which it is collected and as long as is necessary to comply with our legal obligations.

Purpose of collecting information

If you are an employee of a New Zealand employer that uses our Service to manage your visa data, we may collect personal information about you from your employer.

Your employer is required to keep track of your visa and employment conditions to ensure compliance with immigration and employment regulations. We use the information to:

• Help you and your employer track your visa application status;

• Help you and your employer track your immigration status in New Zealand;

• Help you and your employer track your visa conditions and expiry; and

• Communicate with you and your employer about the Service and updates.

When you are communicating with us or engaging Working In for a Service, you may choose to provide us with your personal information.

When you engage with Working In for a service, the information is necessary for the performance of our contract with you. We use the information to:

• Assess your eligibility to apply for a visa

• Advise you on immigration matters

• Assist you in the preparation and lodgement of a visa application

• Help you track your visa application status

• Help you track your immigration status in New Zealand

• Help you track your visa conditions and expiry

• Communicate with you about the Service and updates

Other ways we use the information include:

• Analyse usage of the Service to improve its functionality and performance

• Communicate about Working In Services, offers, or things that are happening at Working In

• Develop new services, features, and/or content in connection with our legitimate commercial interest as a service provider

• For any other purpose you authorise.

Our general Privacy Policy contains information about other ways the information may be used.

When you disclose information to Working In, it must be accurate, complete, up-to-date and not misleading.

If you decide not to provide Working In with your personal information, then you may not be able to use Working In’s Services.

Information we collect

Types of information we collect may in connection with your use of the Website include:

• Your identity (name, date and country of birth, passport details)

• Your visa (visa type, status, conditions, expiry date)

• Your employment (including position, location of work, remuneration, hours of work )

• Your contact information

• Your medical information

• Your character information (e.g. police checks)

• Your qualifications and work history

• Information about the relevant business, including sensitive commercial information and business processes

• Any other information about you that we need in order to provide you with our Services.

Use and disclosure of information

In performance of the Services, we may disclose your information to a third party including:

• Immigration New Zealand – as part of the performance of our contract with you (e.g. representing you on a visa application)

• Your employer – as part of the record and tracking services

• Hosting and maintenance providers – who provides services to us

Access to your personal information

In accordance with Privacy Act 2020, you have the right (subject to limited exceptions) to:

• find out if we hold personal information about you

• access that information

• request corrections to that information

Our general Privacy Policy has more information about your rights to access and to correct your personal information that we hold.

GDPR privacy notice

If you are a resident or citizen of the European Union (EU), you have certain data protection rights under the General Data Protection Regulations (GDPR) and Working In has certain data protection obligations under the GDPR. Please see our general Privacy Policy for more information.

Registered users

An employer that uses Working In’s visa-tracking services becomes a registered user of the Website. Information is collected to manage the account and to determine how the Website is used. Registered users can browse this Website without disclosing any personal data. However, we collect statistical information about your visit to help us analyse usage and improve the Website. This information includes, but is not limited to:

• users’ IP addresses and location

• users’search terms

• pages accessed on the Website

• links clicked on

• date and time of visits

• previous visits to the Website

• users’ operating systems

• browsers and devices used when accessing the Website.

This information can be seen by Website administrators and other Working In staff. This information is used for statistical or research purposes and will not be published in a form that could reasonably be expected to identify you.

Cookies

Please refer to our general Privacy Policy for information about how cookies are used on the Website.

To enable some of the features and functionality of the Working In Website, you will need to permit Working In to place cookies on your device.  If you choose not to, then those features and functionality will not be available to you. You can remove or block cookies by using the settings in your browser but it may affect your ability to use the Working In Website.

Security

Working In will use reasonable care to prevent the loss, misuse and alteration of information under our control.

In order to maintain the cyber security of Working In systems and information, Working In systems are subject to ongoing monitoring (including activity logging), analysis and auditing.

We use information about your use of our Websites and other IT systems to prevent unauthorised access or attacks on these systems or to resolve such events.

We use this information even if you are not involved in such activity. Working In uses services from one or more 3rd party suppliers to monitor or maintain the cyber security of its systems and information.

These 3rd party suppliers have access to monitoring and logging information as well as information processed on Working In Websites and other IT systems.

Changes to policy

Working In may update this Privacy Policy from time to time to reflect, among other things, changes in our data collection or processing practices, the functionality of VisaTrack or legal requirements. If we make material changes to this Privacy Policy, we will notify you by posting a notice on our Website.

If you continue to visit the Website, continue to use our Services or continue to interact with us after the updated VisaTrack Privacy Policy comes into effect, then this will indicate that you have agreed to our changes.

We encourage you to review this VisaTrack Privacy Policy and or general Privacy Policy periodically for any changes.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@visatrack.co.nz